Last Revised: April 26, 2018
MemCachier, Inc. (henceforward “MemCachier”, “we” or “us”) understands that users of our services (“Service”) care about their privacy and how their personal information is used and shared. As such, we at MemCachier have a firm commitment to the privacy and protection of our users.
Please also visit our Terms of Service which establishes the use, disclaimers and limitations of liability governing the users of our website. Capitalized terms that are not defined in this document have been defined in our Terms of Service.
Our guiding principles
What information do we collect about you?
MemCachier only collects personally identifiable information that users have voluntarily provided to us. We only ask for information that’s necessary for you to access, use and pay for our Service. This information may include, but is not limited to, names, email addresses, mailing addresses and credit card numbers. If you correspond with us by email, we may retain the content of your email messages and our responses so that we can provide you with better customer service. We also store information that you have indirectly provided to us via your Content and Application(s).
Log file information
Information is automatically reported by your browser each time you access a web page. When you use the Service, our servers automatically record certain information that your web browser sends. These server logs may include information such as your web request, Internet Protocol (IP) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information. We use this information, which does not identify individual users, to analyze trends, to administer the website, to track averaged users’ movements around the website and to gather demographic information about our user base as a whole.
What do we use your information for?
We use your personal information only to provide you with the expected features and functionality of the Service and respond to customer service requests. By providing MemCachier your email address you consent to our using the email address to send you critical Service notices, including any notices required by law, in lieu of communication by postal mail.
We may also use your email address to send you other messages, including company news, updates, related product or service information, etc. Out of respect for your privacy, you may choose to stop receiving these messages by following unsubscribe instructions included in these emails or you can email us at email@example.com.
When would we share your information?
We may store personal information in locations outside the direct control of MemCachier (e.g. on servers at hosting providers).
We may also disclose your personal information:
- as required by law, such as to comply with a subpoena, or similar legal process,
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- if MemCachier, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets (you would be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information),
- to any other third party with your prior consent to do so,
- if you invite another user to share your Application (e.g. by adding an additional account user), we will share the Application and associated Content with that user.
How can you access, correct or delete your information?
If your personally identifiable information changes, or if you no longer desire our Service, you may correct, update, amend or remove it by making the change on our member information page or by contacting us at firstname.lastname@example.org. We will respond to your request to access within 30 days.
What tracking technologies do we utilize?
We use both session ID cookies and persistent cookies. Session cookies are required for most of the functionality of our website and for web tools such as our administrative application. These cookies are used to implement application authentication, allowing us to implement secure access to your data. A session ID cookie expires when you close your browser.
A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s help file. Persistent cookies enable us to track and target the interests of our users and to improve our website. For security reasons, we do not use persistent cookies for application authentication.
If you reject cookies, you may still use our website, but your ability to use some key areas of our website, such as our administrative application tools, will be disabled.
Network Advertising Initiative (“NAI”) is a coalition of over 80 online advertising companies committed to complying with tough self-regulatory standards that establish and reward responsible business and data management practices. We are in compliance with NAI’s Self-Regulatory Code of Conduct. To opt out of an NAI member’s behavioral advertising program, click here.
How do we protect your information?
The security of your personal information is important to us. MemCachier uses appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. On those pages where our users can register for our service and/or log-in, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our web site, you can email us at email@example.com.
What else should you know about?
Blog / Support Forum Our website offers a publicly accessible blog and a community forum in the customer support section of our site. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Testimonials We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent we may post your testimonial. If you wish to update or delete your testimonial, you can contact us at email@example.com.
Single Sign-On In the customer support area of our website, you can log in using sign-in services such as “Sign in Using Google”. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services of this nature give you the option to sync and share information with others within your network.
Personal Information of European Union Residents To the extent that you provide us with the personal information of residents of the European Union that is subject to European data protection laws, we agree to comply with the requirements of such laws. As required, MemCachier will enter into a data protection addendum incorporating standard contractual clauses that addresses MemCachier’s obligations under applicable European data protection laws. You may obtain a copy of MemCachier’s standard data protection addendum by contacting us at firstname.lastname@example.org.
Questions or comments?
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