Privacy Policy

Last Revised: April 26, 2018

MemCachier, Inc. (henceforward "MemCachier", "we" or "us") understands that users of our services (“Service”) care about their privacy and how their personal information is used and shared. As such, we at MemCachier have a firm commitment to the privacy and protection of our users.

This privacy policy applies to memcachier.com, owned and operated by MemCachier, Inc. This policy describes how we collect and use the personal information you provide on our website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. By visiting our website, you are consenting to the practices described in this privacy policy.

Please also visit our Terms of Service which establishes the use, disclaimers and limitations of liability governing the users of our website. Capitalized terms that are not defined in this document have been defined in our Terms of Service.

Our guiding principles

We only collect information about you as reasonably necessary to provide our Service to you. We do not share personally identifiable information except as described in this privacy policy. We will not spam you.

What information do we collect about you?

User-provided information

MemCachier only collects personally identifiable information that users have voluntarily provided to us. We only ask for information that's necessary for you to access, use and pay for our Service. This information may include, but is not limited to, names, email addresses, mailing addresses and credit card numbers. If you correspond with us by email, we may retain the content of your email messages and our responses so that we can provide you with better customer service. We also store information that you have indirectly provided to us via your Content and Application(s).

Log file information

Information is automatically reported by your browser each time you access a web page. When you use the Service, our servers automatically record certain information that your web browser sends. These server logs may include information such as your web request, Internet Protocol (IP) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information. We use this information, which does not identify individual users, to analyze trends, to administer the website, to track averaged users' movements around the website and to gather demographic information about our user base as a whole.

What do we use your information for?

We use your personal information only to provide you with the expected features and functionality of the Service and respond to customer service requests. By providing MemCachier your email address you consent to our using the email address to send you critical Service notices, including any notices required by law, in lieu of communication by postal mail.

We may also use your email address to send you other messages, including company news, updates, related product or service information, etc. Out of respect for your privacy, you may choose to stop receiving these messages by following unsubscribe instructions included in these emails or you can email us at privacy@memcachier.com.

We will retain your personal information only for as long as reasonably necessary for the purposes described in this privacy policy. Please be aware that we may also be required to retain your personal information for legal and accounting reasons.

When would we share your information?

MemCachier does not sell, trade, rent or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g. to process your credit card transactions or provide customer support services). These companies are authorized to use your personal information only as necessary to provide these services to us. If we do this, such third parties' use of your information will be bound by this privacy policy.

We may store personal information in locations outside the direct control of MemCachier (e.g. on servers at hosting providers).

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process,
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if MemCachier, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets (you would be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information),
  • to any other third party with your prior consent to do so,
  • if you invite another user to share your Application (e.g. by adding an additional account user), we will share the Application and associated Content with that user.

How can you access, correct or delete your information?

If your personally identifiable information changes, or if you no longer desire our Service, you may correct, update, amend or remove it by making the change on our member information page or by contacting us at privacy@memcachier.com. We will respond to your request to access within 30 days.

You may have the right to access the personal information that we hold about you and to request that we correct, amend, or delete it if it is inaccurate or processed in violation of this privacy policy. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access. If you would like to request access to, correction, amendment, or deletion of your personal information, you can submit a written request using the contact information provided below. We may request specific information from you to confirm your identity. In some circumstances we may charge a reasonable fee for access to your information.

What tracking technologies do we utilize?

We use cookies on our website. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We do not link the information we store in cookies to any personally identifiable information you submit while on our website.

We use both session ID cookies and persistent cookies. Session cookies are required for most of the functionality of our website and for web tools such as our administrative application. These cookies are used to implement application authentication, allowing us to implement secure access to your data. A session ID cookie expires when you close your browser.

A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's help file. Persistent cookies enable us to track and target the interests of our users and to improve our website. For security reasons, we do not use persistent cookies for application authentication.

If you reject cookies, you may still use our website, but your ability to use some key areas of our website, such as our administrative application tools, will be disabled.

We also partner with a third party ad network to either display advertising on our website or to manage our advertising on other websites. Our ad network partner uses cookies and web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising; you will continue to receive generic ads.

Network Advertising Initiative ("NAI") is a coalition of over 80 online advertising companies committed to complying with tough self-regulatory standards that establish and reward responsible business and data management practices. We are in compliance with NAI's Self-Regulatory Code of Conduct. To opt out of an NAI member's behavioral advertising program, click here.

How do we protect your information?

The security of your personal information is important to us. MemCachier uses appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. On those pages where our users can register for our service and/or log-in, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our web site, you can email us at privacy@memcachier.com.

What else should you know about?

Links to 3rd Party Sites Our website includes links to other websites whose privacy practices may differ from those of MemCachier. If you submit personal information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Blog / Support Forum Our website offers a publicly accessible blog and a community forum in the customer support section of our site. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy@memcachier.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Testimonials We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent we may post your testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@memcachier.com.

Single Sign-On In the customer support area of our website, you can log in using sign-in services such as "Sign in Using Google". These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services of this nature give you the option to sync and share information with others within your network.

Social Media Widgets Certain portions of our website, such as the blog, include Social Media Features, such as the Facebook Like button or Twitter "Tweet" button. These Features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy policy of the company providing it.

Personal Information of European Union Residents To the extent that you provide us with the personal information of residents of the European Union that is subject to European data protection laws, we agree to comply with the requirements of such laws. As required, MemCachier will enter into a data protection addendum incorporating standard contractual clauses that addresses MemCachier’s obligations under applicable European data protection laws. You may obtain a copy of MemCachier’s standard data protection addendum by contacting us at privacy@memcachier.com.

Changes to our privacy policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Questions or comments?

If you have any questions, concerns or comments regarding this privacy policy, please do not hesitate to contact us. We're serious about making you feel comfortable about your security and privacy with us.

Contact us

Questions regarding this privacy policy or our privacy practices should be directed to privacy@memcachier.com or to:

MemCachier, Inc.
1 Union Sq W
New York, NY 10003

This document, Privacy Policy by MemCachier Inc., is licensed under a Creative Commons Attribution 4.0 International License.